All of the work is produced using Plainsman Clay porcelain from Medicine Hat, Alberta. The work is high temperature fired to 1300 C in a gas fired kiln. Works designed for table and everyday use are food safe, dishwasher safe, and microwave safe. Pieces are not intended for use on any hot surfaces, such as stovetops. Attention to detail is the hallmark of Okanagan Pottery. Pieces are meant to be comfortably held and smooth to the touch on all surfaces.
Return and Refund Policy
Shipped work is guaranteed to arrive safe and sound. If for any reason this is not the case, the work will be replaced at no charge. Photo documentation required for proof of damage.If the work is not to the customer’s liking, it may be returned or exchanged. Work must be safely repacked and returned at the customer’s expense. To ensure a safe return, we recommend using UPS for guaranteed packing and trackable shipping (http://www.theupsstore.ca/services/pack-ship/shipping-canada/). Upon safe return, the customer will be reimbursed, minus a small re-processing fee on larger items to be determined in advance with Okanagan Pottery. We make every effort to make our customer’s shopping experience simple and straightforward.